> For the complete documentation index, see [llms.txt](https://docs.toolhouse.ai/toolhouse/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolhouse.ai/toolhouse/integrations/gorgias.md). # Gorgias Your Toolhouse AI Worker can connect to Gorgias using 32 specialized tools. ## Auth Connection This service requires an auth connection to use its tools. You can set this up in your Toolhouse dashboard under [Auth Connections](https://toolhouse.app/auth-connections?authkit_slugs=gorgias). ## Tools (32) ### `Gorgias Add Ticket Tags` Integration name: **GORGIAS\_ADD\_TICKET\_TAGS** Adds tags to a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | ------------------------------------ | | `tag_ids` | array | ✅ | — | List of tag IDs to add to the ticket | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias Create Account Setting` Integration name: **GORGIAS\_CREATE\_ACCOUNT\_SETTING** Creates a new account setting in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------ | :------: | ------- | -------------------------- | | `name` | string | ✅ | — | The name of the setting | | `value` | string | ✅ | — | The value of the setting | | `description` | string | | — | Description of the setting | ### `Gorgias Create Customer` Integration name: **GORGIAS\_CREATE\_CUSTOMER** Creates a new customer in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------ | :------: | ------- | ------------------------------------- | | `data` | object | | — | Additional customer data | | `name` | string | ✅ | — | The customer's full name | | `email` | string | | — | The customer's email address | | `address` | object | | — | The customer's address information | | `channels` | array | | — | The customer's communication channels | | `external_id` | string | | — | External identifier for the customer | ### `Gorgias Create Team` Integration name: **GORGIAS\_CREATE\_TEAM** Creates a new team in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------ | :------: | ------- | ----------------------------------------------------- | | `name` | string | ✅ | — | Name of the team | | `members` | array | | — | The list of users within the team | | `decoration` | object | | — | Object describing how the team appears on the webpage | | `description` | string | | — | Longer description of the team | ### `Gorgias Create Ticket` Integration name: **GORGIAS\_CREATE\_TICKET** Creates a new ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------------ | ------- | :------: | ------- | -------------------------------------------------------------------------- | | `via` | string | ✅ | — | How the first message of the ticket has been received or sent from Gorgias | | `meta` | object | | — | Extra metadata about the ticket | | `tags` | array | | — | List of tag IDs to apply to the ticket | | `status` | string | | — | The status of the ticket | | `channel` | string | | — | The channel of the ticket (email, chat, etc.) | | `subject` | string | | — | The subject of the ticket | | `customer` | object | | — | Customer information (id, name, or email) | | `language` | string | | — | The language of the ticket | | `messages` | array | ✅ | — | Messages of the ticket | | `priority` | string | | — | The priority of the ticket | | `external_id` | string | | — | External identifier for the ticket | | `assignee_team_id` | integer | | — | ID of the team to assign the ticket to | | `assignee_user_id` | integer | | — | ID of the user to assign the ticket to | ### `Gorgias Delete Customer` Integration name: **GORGIAS\_DELETE\_CUSTOMER** Deletes a specific customer from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | -------------------------------- | | `customer_id` | integer | ✅ | — | The ID of the customer to delete | ### `Gorgias Delete Customer Field Value` Integration name: **GORGIAS\_DELETE\_CUSTOMER\_FIELD\_VALUE** Deletes a specific field value for a customer in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | -------------------------- | | `field_id` | integer | ✅ | — | The ID of the custom field | | `customer_id` | integer | ✅ | — | The ID of the customer | ### `Gorgias Delete Customers` Integration name: **GORGIAS\_DELETE\_CUSTOMERS** Deletes multiple customers from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | -------------- | ----- | :------: | ------- | ------------------------------ | | `customer_ids` | array | ✅ | — | List of customer IDs to delete | ### `Gorgias Delete Team` Integration name: **GORGIAS\_DELETE\_TEAM** Deletes a specific team from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | --------- | ------- | :------: | ------- | ---------------------------- | | `team_id` | integer | ✅ | — | The ID of the team to delete | ### `Gorgias Delete Ticket` Integration name: **GORGIAS\_DELETE\_TICKET** Deletes a specific ticket from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | ------------------------------ | | `ticket_id` | integer | ✅ | — | The ID of the ticket to delete | ### `Gorgias Delete Ticket Field Value` Integration name: **GORGIAS\_DELETE\_TICKET\_FIELD\_VALUE** Deletes a specific field value for a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | -------------------------- | | `field_id` | integer | ✅ | — | The ID of the custom field | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias Get Account` Integration name: **GORGIAS\_GET\_ACCOUNT** Retrieves your Gorgias account information. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. *No parameters required.* ### `Gorgias Get Customer` Integration name: **GORGIAS\_GET\_CUSTOMER** Retrieves a specific customer from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ---------------------------------- | | `customer_id` | integer | ✅ | — | The ID of the customer to retrieve | ### `Gorgias Get Event` Integration name: **GORGIAS\_GET\_EVENT** Retrieves a specific event from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ---------- | ------- | :------: | ------- | ------------------------------- | | `event_id` | integer | ✅ | — | The ID of the event to retrieve | ### `Gorgias Get Team` Integration name: **GORGIAS\_GET\_TEAM** Retrieves a specific team from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | --------- | ------- | :------: | ------- | ------------------------------ | | `team_id` | integer | ✅ | — | The ID of the team to retrieve | ### `Gorgias Get Ticket` Integration name: **GORGIAS\_GET\_TICKET** Retrieves a specific ticket from Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | -------------------------------- | | `ticket_id` | integer | ✅ | — | The ID of the ticket to retrieve | ### `Gorgias List Account Settings` Integration name: **GORGIAS\_LIST\_ACCOUNT\_SETTINGS** Lists all account settings in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | --------- | ------- | :------: | ------- | ---------------------------------------------------- | | `limit` | integer | | — | Number of settings to return (default: 20, max: 100) | | `offset` | integer | | — | Offset for pagination | ### `Gorgias List Customer Field Values` Integration name: **GORGIAS\_LIST\_CUSTOMER\_FIELD\_VALUES** Lists all field values for a customer in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ---------------------- | | `customer_id` | integer | ✅ | — | The ID of the customer | ### `Gorgias List Customers` Integration name: **GORGIAS\_LIST\_CUSTOMERS** Lists customers in Gorgias with various filtering options. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | -------------- | ------- | :------: | ------- | ----------------------------------------------------- | | `name` | string | | — | Filter by customer name | | `email` | string | | — | Filter by customer email | | `limit` | integer | | — | Number of customers to return (default: 20, max: 100) | | `offset` | integer | | — | Offset for pagination | | `order_by` | string | | — | Field to order by (e.g., 'created\_datetime') | | `order_dir` | string | | — | Order direction ('asc' or 'desc') | | `created_to` | string | | — | Filter by creation date (ISO format) | | `external_id` | string | | — | Filter by external ID | | `created_from` | string | | — | Filter by creation date (ISO format) | ### `Gorgias List Events` Integration name: **GORGIAS\_LIST\_EVENTS** Lists events in Gorgias with various filtering options. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | -------------- | ------- | :------: | ------- | -------------------------------------- | | `type` | string | | — | Filter by event type | | `limit` | integer | | — | Number of events to return ( max: 100) | | `offset` | integer | | — | Offset for pagination | | `context` | string | | — | Filter by context UUID | | `user_id` | integer | | — | Filter by user ID | | `object_id` | integer | | — | Filter by object ID | | `created_to` | string | | — | Filter by creation date (ISO format) | | `object_type` | string | | — | Filter by object type | | `created_from` | string | | — | Filter by creation date (ISO format) | ### `Gorgias List Teams` Integration name: **GORGIAS\_LIST\_TEAMS** Lists teams in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | --------- | ------- | :------: | ------- | ------------------------------------------------------------------------------------------------------------ | | `limit` | integer | | — | Maximum number of teams to return per page (default: 20, max: 100). | | `cursor` | string | | — | Cursor for pagination. Use the value of 'meta.next\_cursor' from a previous response to fetch the next page. | ### `Gorgias List Ticket Field Values` Integration name: **GORGIAS\_LIST\_TICKET\_FIELD\_VALUES** Lists all field values for a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | -------------------- | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias List Tickets` Integration name: **GORGIAS\_LIST\_TICKETS** Lists tickets in Gorgias with various filtering options. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------------ | ------- | :------: | ------- | --------------------------------------------------- | | `limit` | integer | | — | Number of tickets to return (default: 20, max: 100) | | `offset` | integer | | — | Offset for pagination | | `status` | string | | — | Filter by ticket status | | `tag_id` | integer | | — | Filter by tag ID | | `channel` | string | | — | Filter by ticket channel | | `language` | string | | — | Filter by language | | `order_by` | string | | — | Field to order by (e.g., 'created\_datetime') | | `priority` | string | | — | Filter by ticket priority | | `order_dir` | string | | — | Order direction ('asc' or 'desc') | | `created_to` | string | | — | Filter by creation date (ISO format) | | `updated_to` | string | | — | Filter by update date (ISO format) | | `customer_id` | integer | | — | Filter by customer ID | | `external_id` | string | | — | Filter by external ID | | `created_from` | string | | — | Filter by creation date (ISO format) | | `updated_from` | string | | — | Filter by update date (ISO format) | | `assignee_team_id` | integer | | — | Filter by assigned team ID | | `assignee_user_id` | integer | | — | Filter by assigned user ID | ### `Gorgias List Ticket Tags` Integration name: **GORGIAS\_LIST\_TICKET\_TAGS** Lists all tags for a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | -------------------- | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias Merge Customers` Integration name: **GORGIAS\_MERGE\_CUSTOMERS** Merges two customers in Gorgias, combining their data and history. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | -------------------- | ------- | :------: | ------- | -------------------------------------------------------------- | | `source_customer_id` | integer | ✅ | — | The ID of the source customer (will be merged into the target) | | `target_customer_id` | integer | ✅ | — | The ID of the target customer (will remain after merge) | ### `Gorgias Remove Ticket Tags` Integration name: **GORGIAS\_REMOVE\_TICKET\_TAGS** Removes tags from a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | ----------------------------------------- | | `tag_ids` | array | ✅ | — | List of tag IDs to remove from the ticket | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias Set Customer Data` Integration name: **GORGIAS\_SET\_CUSTOMER\_DATA** Sets the complete data object for a customer in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ------------------------------------------------ | | `data` | object | ✅ | — | The complete data object to set for the customer | | `customer_id` | integer | ✅ | — | The ID of the customer | ### `Gorgias Set Ticket Tags` Integration name: **GORGIAS\_SET\_TICKET\_TAGS** Sets the complete list of tags for a ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ----------- | ------- | :------: | ------- | ------------------------------------- | | `tag_ids` | array | ✅ | — | List of tag IDs to set for the ticket | | `ticket_id` | integer | ✅ | — | The ID of the ticket | ### `Gorgias Update Account Setting` Integration name: **GORGIAS\_UPDATE\_ACCOUNT\_SETTING** Updates an existing account setting in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ---------------------------------- | | `value` | string | ✅ | — | The new value of the setting | | `setting_id` | integer | ✅ | — | The ID of the setting to update | | `description` | string | | — | Updated description of the setting | ### `Gorgias Update Customer` Integration name: **GORGIAS\_UPDATE\_CUSTOMER** Updates an existing customer in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ------------------------------------- | | `data` | object | | — | Additional customer data | | `name` | string | | — | The customer's full name | | `email` | string | | — | The customer's email address | | `address` | object | | — | The customer's address information | | `channels` | array | | — | The customer's communication channels | | `customer_id` | integer | ✅ | — | The ID of the customer to update | | `external_id` | string | | — | External identifier for the customer | ### `Gorgias Update Team` Integration name: **GORGIAS\_UPDATE\_TEAM** Updates an existing team in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------- | ------- | :------: | ------- | ----------------------------------------------------- | | `name` | string | | — | Name of the team | | `members` | array | | — | The list of users within the team | | `team_id` | integer | ✅ | — | The ID of the team to update | | `decoration` | object | | — | Object describing how the team appears on the webpage | | `description` | string | | — | Longer description of the team | ### `Gorgias Update Ticket` Integration name: **GORGIAS\_UPDATE\_TICKET** Updates an existing ticket in Gorgias. #### Parameters Your Toolhouse AI worker will automatically pass these parameters as input when the tool is called. | Parameter | Type | Required | Example | Description | | ------------------ | ------- | :------: | ------- | -------------------------------------- | | `meta` | object | | — | Extra metadata about the ticket | | `status` | string | | — | The status of the ticket | | `subject` | string | | — | The subject of the ticket | | `language` | string | | — | The language of the ticket | | `priority` | string | | — | The priority of the ticket | | `ticket_id` | integer | ✅ | — | The ID of the ticket to update | | `customer_id` | integer | | — | The ID of the customer for this ticket | | `external_id` | string | | — | External identifier for the ticket | | `assignee_team_id` | integer | | — | ID of the team to assign the ticket to | | `assignee_user_id` | integer | | — | ID of the user to assign the ticket to |